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FAQs

Frequently Asked Questions for Parts.com®

Search FAQs

    Shipping FAQs

  • How will my order be delivered and when will I receive my order?

    Answer: Orders are typically shipped FedEx, UPS, and USPS. We try to ship all orders in the first 48 hours depending on stock levels but typically we state 5-7 business days for Ground Shipping.

    For more information about our Shipping Policies, please click here.

    To learn how to check the status of your order, click here.

    To learn how to find the tracking number for a shipped order, click here.

  • Can you ship to an international address?

    Answer: No, currently Parts.com® does not offer international services or services to U.S. Territories. Parts.com® cannot process credit cards that are outside the U.S. or have a billing address outside the U.S. In addition, Parts.com® cannot process credit cards from U.S. Territories or having a billing address residing in a U.S. territory. For more information about our Shipping Policies, please click here.

  • Where can I find my tracking number?

    Answer: You can find the tracking number for your order by doing the following: Login to your Parts.com® account by clicking the 'Sign In' link from the menu navigation. Click 'Order Status'. A list of your orders will appear along with their current status. Tracking numbers are only available for orders with the status 'Complete'.

    Ordering Process FAQs

  • Will I get a receipt with my order?

    Answer: No. Please print your order confirmation as your receipt. A packing slip will be included with your order.

  • I didn't receive an order number after placing my order. What should I do?

    Answer: You can view your order history by doing the following: Login to your Parts.com® account by clicking the 'Sign In' link from the menu navigation. Click the 'My Orders' link. A list of your orders that are currently processing as well as past completed orders will appear. Click on an order number to view additional details about that order. If you are still unable to retrieve your order number, please email us by sumbitting a Contact Us form (please login if prompted to do so) and one of our Customer Service Representatives will contact you shortly. Please note the Customer Service desk hours: M-F 8am CST to 6pm CST. Note: If you have a SPAM blocker setting in your email account, please add our email address customerservice@parts.com to your acception rule. If you do not add our email address you will not receive important notifications regarding your order or replies to customer service email inquires.

  • How do I view the status of my order?

    Answer: You can view the status of your order by doing the following: Login to your Parts.com® account by clicking the 'Sign In' link from the menu navigation. Click the 'My Orders' link. A list of your orders will appear along with their current status. Click on an order number to view additional details about that order or to get the tracking number for a shipped order. Note: If you have a SPAM blocker setting in your email account, please add our email address customerservice@parts.com to your exception rule. If you do not add our email address you will not receive important notifications regarding your order or replies to customer service email inquires.

  • Why didn't I receive an e-mail confirmation?

    Answer: An incorrect e-mail address may have been entered. Please email us (please login if prompted to do so) with your Order ID (click here if you don't know your Order ID) and we will confirm that your order has been placed as well as enter a correct email address to your account. Note: If you have a SPAM blocker setting in your email account, please add our email address customerservice@parts.com to your acception rule. If you do not add our email address you will not receive important notifications regarding your order.

  • Where can I find my tracking number?

    Answer: You can find the tracking number for your order by doing the following: Login to your Parts.com® account by clicking the 'Sign In' link from the menu navigation. Click the 'My Orders' link. A list of your orders will appear along with their current status. Click on the Order ID for the order you would like tracking information for. Scroll down to the 'Shipments' section to find your tracking number. Tracking numbers are only available for orders with the status 'Complete'.

    Troubleshooting FAQs

  • Why didn't I receive an e-mail confirmation?

    Answer: An incorrect e-mail address may have been entered. Please e-mail us (please login if prompted to do so) with your Order ID and we will confirm that your order has been placed as well as enter a correct email address to your account. Note: If you have a SPAM blocker setting in your email account, please add our email address customerservice@parts.com to your acception rule. If you do not add our email address you will not receive important notifications regarding your order.

  • I'm getting an error message stating the my address zip code verification failed. What does this mean?

    Answer: If you receive this error it is because the Secure Online Credit Card Processor that communicates with your card issuer was notified that the zip code you entered did not match what your card issuer has on file. We suggest contacting your account services and verifying that the information they have on file for you is what you are entering regardless of where your statements are sent. Please note: We cannot process credit cards outside the US or credit cards from US Territories.

    Payment FAQs

  • What forms of payment do you accept?

    Answer: We accept Visa, Master Card, American Express and Discover Card. However, we cannot process credit cards that are outside the US or have a billing address outside the US. In addition, Parts.com® cannot process credit cards from U.S. Territories or having a billing address residing in a U.S. territory.

  • Will my credit card be charged immediately?

    Answer: Your credit card will be charged prior to shipping. Any problems with your credit card can result in shipping delays. Please make sure your contact information is correct in case we need to verify your credit card. Note: You may see an authorization reflected on your statement before the transaction is complete. This is to verify that the card provided is valid and that funds are available. If at any time before shipping you cancel the order, the authorization will be removed.

  • My order was canceled. Why has my credit card been charged?

    Answer: All Parts.com® orders require a credit card authorization for the total order amount at the time the order is placed. This is to ensure sufficient funds are available prior to shipping your order. This is only an AUTHORIZATION, it is not a charge on your card. Your card will not be charged until your order is shipped. If you choose to cancel your order before it is shipped, the authorization on your card will be removed. Depending on your banking institution, it can take up to 7 business days before this is reflected on your bank statement.

  • What is an authorization?

    Answer: All Parts.com® orders require a credit card authorization for the total order amount at the time the order is placed. This is to ensure sufficient funds are available prior to shipping your order. This is only an AUTHORIZATION, it is not a charge on your card. Your card will not be charged until your order is shipped. If you choose to cancel your order before it is shipped, the authorization on your card will be removed. Depending on your banking institution, it can take up to 7 business days before this is reflected on your bank statement.

    Security/Policies FAQs

  • What is your online privacy and security policy?

    Answer: We will NOT share your information with anyone outside Identity. To read our complete privacy policy, Click on the "Policies" link on the upper menu.

  • Will my credit card be charged immediately?

    Answer: Your credit card will be charged prior to shipping. Any problems with your credit card can result in shipping delays. Please make sure your contact information is correct in case we need to verify your credit card. Note: You may see an authorization reflected on your statement before the transaction is complete. This is to verify that the card provided is valid and that funds are available. If at any time before shipping you cancel the order, the authorization will be removed.

  • How secure is my online order?

    Answer: Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.

  • What is an authorization?

    Answer: All Parts.com® orders require a credit card authorization for the total order amount at the time the order is placed. This is to ensure sufficient funds are available prior to shipping your order. This is only an AUTHORIZATION, it is not a charge on your card. Your card will not be charged until your order is shipped. If you choose to cancel your order before it is shipped, the authorization on your card will be removed. Depending on your banking institution, it can take up to 7 business days before this is reflected on your bank statement.

    Customer Service FAQs

  • I sent a message to the Customer Service Desk and no none has gotten back to me. What do I do?

    Answer: Chances are the email you sent was from a different address then what was used to create your account and order(s). If received under a different email address, the system will not recognize you and we cannot respond. Please make sure you correspond only with the email address used to create your account and order(s). If this is not the case and you have not received a response to your email inquiries, please send us another email using our contact us form, but this time leave the following fields blank: all vehicle info fields and order number fields. Instead, leave this information in the 'Comment' field along with a message (important) letting us know you haven't received a response to your previous email inquiries. A Customer Service Representative will promptly get back to you. Note: If you have a SPAM blocker setting in your email account, please add our email address customerservice@parts.com to your acception rule. If you do not add our email address you will not receive important notifications regarding your order.

  • I lost or forgot my password. How do I retrieve this?

    Answer: If you have already attempted to login and it has failed, please select the "Contact Us" button above and request a password reset.

    Returns FAQs

  • What is your return policy?

    Answer: Returns must be made within 30 days of receipt of delivery. Returns will not be accepted on any items that have been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements. All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN on a car, make, model specific parts (Universal and apparel items require no VIN), there will be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is yours, charges for shipping and handling are not refundable.

    NOTE: Please contact your supplier or login to your account and email customerservice@parts.com regarding any returns. You will be liable for all additional shipping charges. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under your account on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.

  • What is the process for placing a return?

    Answer: To process a return: Customer can ship the item back to us. Please do not write anything on the box as it becomes non-returnable to our manufacturers. Please include the original packing slip. The address to ship the return to can be found on the Packing Slip that was included in your package and/or on the outside of box on the shipping label. If you do not see this, please fill out the Contact Us form. For your protection, we recommend that you use an insured and traceable delivery method. A credit will be issued when we have received the parts and verified that its condition is acceptable and meets the other requirements listed above.

  • What is a 'Core Price' and what is the process for returning a core item for credit?

    Answer: Some parts may be rebuilt by the manufacturer and are sold on an exchange or 'core' basis, if this is the case you will be charged a 'core' charge. Core prices are included in the selling price of our parts on the web site and are itemized separately on Parts.com® invoices and packing slips as 'core price'. To receive 'core credit' the exchange merchandise (the old part you're replacing the new part with) must be returned to Parts.com® so we are able to return it to the manufacturer for core credit. The old part must be returned in the original container your new product arrived in, it must include a copy of your original packing slip, and it must be in 're-buildable' condition. Core charges most commonly apply to engines, transmissions, transaxles, alternators, brake shoes, controls, CV Axles, distributors, pumps, rack and pinion, smog pumps and starters. If you have questions concerning whether or not the part you are ordering has a 'core price'

    All handling and shipping fees for core returns are to be paid by the customer. Once your core has been verified to meet core standards and has been received by Parts.com®, credit will be issued against the original purchased core only. Cores may only be returned for credit within the first 30 days after the date your order was shipped. The shipment date as well as the address to return the core to (the 'Ship From' address) can be found on the packing slip included in the original shipment and/or on the shipping label outside of box. A copy of your packing slip must be included in the shipment of the returned core. Please do not submit a core return until you have shipped the part back to us. Any cores that do not meet packaging or core standards will not be eligible for credit and will be disposed of after customer notification. The customer will have the option of receiving back his original core only or authorize scraping and disposal of core after this notification. It will be the responsibility of the customer for any freight, disposal, and handling fees incurred by returning unacceptable cores, not to exceed overall core value.

    To process a core return, please Login to your Parts.com® account and click the 'Order Status' link to view your Parts.com® order history. Now please select the order number associated with the core item you would like to return. Upon receipt and acceptance of the returned core, a credit will be issued to the card you used when placing your order.

Customer Service

Didn't see your question answered here?

Phone: 866.202.7211

Email: customerservice@parts.com